Returns and Exchanges

If for any reason you are not completely satisfied with your Shiseido Online purchase, you may return it within 30 days of receipt and we  will be happy to provide a full merchandise refund in the original form of payment. When returning a set or kit, we require  all contents from the original set or kit. Partial items from a set or kit will  not be refunded. Please  follow the below steps to make a return for your Shiseido Online purchase.  Please note that shipping charges are not refundable and exchanges are not  currently allowed. 

1. Fill out the back of the invoice included in  your shipment.

2. Re-pack the merchandise in its original  packaging, if possible, and enclose the invoice in the package.

For your convenience, you may use the pre-paid  return label included in your order to make returns from the continental United States, Alaska, and  Hawaii only. Remove old labels and attach only the pre-paid return label on  the outside of your box. Place your return package in your mailbox, USPS blue  collection box, give it to your postal carrier or drop off at any post office,  or request free carrier pick up at https://www.usps.com/pickup.  A charge of $7.00 will be deducted from your refund amount. You may track your  return package at www.fedex.com/us using  the tracking number on the pre-paid return label slip.

 

Contact Customer Service

You may reach Shiseido.com Customer Service by calling 1-866-758-5966 or by e-mailing us at customerservice@shiseidousa.com. A representative can assist you between the hours of 8AM-8PM EST Monday-Friday and 9AM-9PM EST Saturday.