We are committed to providing quality products to our customers. If you receive products from shiseido.com that do not meet your expectations, simply return the gently used products within 30 days of receipt. At this time, we are unable to offer exchanges. Items purchased on shiseido.com cannot be returned or exchanged at retailers that sell Shiseido Cosmetics.
When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for refund.
Please notate on the front side of your packing slip the reason for your return and send the product(s) back to us using the prepaid label included in your package. You may drop off your return package at any USPS access point or FedEx location, including local post offices, postal collection boxes, mailboxes, mail carriers, FedEx Offices, FedEx Authorized ShipCenter® and FedEx World Service Center® locations. You may track your return package at www.fedex.com using the tracking number on the pre-paid return label.
Once your return package has arrived, please allow up to 10 business days for your return to be processed. Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping and handling charges are not included in refunds. You will receive a Return Confirmation Email once your refund has been processed.
PLEASE NOTE: Only items purchased on shiseido.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.