SUBSCRIBE TO SAVE FAQs

1. What is Subscribe to Save?
Subscribe to Save is a service where you can set up automatic shipments of select Shiseido products at your preferred frequency and receive 10% off and free standard shipping on every order.

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2. What is the advantage to Subscribe to Save?
With Subscribe to Save, you’ll never be without your favorite Shiseido products. You’ll receive 10% off and free standard shipping on every order.

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3. How will I know about my upcoming Subscribe to Save order?
You will receive an email confirming your upcoming Subscribe to Save Order. You can update the frequency or cancel an upcoming order from your reminder email.

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4. Can I edit, cancel or change the frequency of my upcoming Subscribe to Save cycle?
Yes. To manage your Subscribe to Save order(s) at any time, sign into your account and go to the Replenishment tab in My Account. You can cancel or edit the quantity and frequency of your Subscribe to Save cycle up to 24 hours before your next order. Your next scheduled replenishment order date will display in this section as well.

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5. Who do I contact if I experience issues placing or managing my Subscribe to Save order(s)?
You can manage your account by signing in and going to the Replenishment tab in My Account or by contacting Shiseido Customer Care team at customerservice@shiseidousa.com

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6. Is Subscribe to Save available on all products?
We offer Subscribe to Save on select products. You can see if an item is available for Subscribe to Save on its product page.

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7. Will I be charged for shipping on my Subscribe to Save order?
All Subscribe to Save orders include complimentary standard shipping.

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8. What forms of payment can be used for my Subscribe to Save order?
You can pay with any valid credit card. Please note, Flex (HSA/FSA), PayPal, ApplePay and Afterpay are not acceptable forms of payment on replenishment orders. If you would like to place a replenishment order, please submit a valid credit card.

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9. Can I change my method of payment for my Subscribe to Save cycle?
You can change your form of payment for an upcoming Subscribe to Save order from within My Account. You can add or delete your valid credit card information here as well.

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10. Can I edit the shipping address for an upcoming Subscribe to Save order?
Subscribe to Save orders are shipped to the default billing and shipping addresses. You can edit this information at any time by logging into My Account.

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12. I noticed some changes in my account, what’s new with the subscription program?
We’ve refined the subscription experience to make it more intuitive and effortless to manage. Your delivery schedule and benefits remain unchanged, the update simply enhances how you interact with and manage your subscription.

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13. How Do I Combine Items To Be In The Same Order?
Subscribe To Save items that have the same order date, shipping address, billing address, and payment method will ship as one order. If you have more than one Subscribe To Save item and want the items to ship in the same order, simply visit the Subscribe To Save tab in the My Account section and change the next order dates to be the same. If they do not combine, confirm the orders are going to the same shipping address and have the same billing address and payment method.

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14. Why are my payment method and address saved automatically?
Subscriptions require a saved payment method and delivery address so future shipments can be processed seamlessly without interruption. For this reason, the card and address you use at checkout will be securely saved to your account and used only for upcoming scheduled deliveries. You can update or manage these details at any time in My Account.