Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


Monday - Saturday 9 AM to 11 PM EST
Sundays closed.


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Order Status

Orders are processed within 1-2 business days, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends.

Please note, observed US holidays include New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

All customers can check order status and track order shipment by logging into their My Account on Shiseido.com. Customers without an account can check order status and track order shipment by clicking here.

Canceling or Modifying an Order

Once your order is placed, it cannot be modified. If you would like to cancel your Shiseido.com order, please contact us as soon as possible by phone at 1-866-758-5966. We will try our best to accommodate your request but cannot guarantee cancellation. Once an order has been sent to the warehouse for processing, it may not be cancelled. For more information on our return policy, please click here.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


Monday - Saturday 9 AM to 11 PM EST
Sundays closed.


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.