Contact Information for Customer Service:

To place your order with us or if you require additional assistance, please contact Customer Service by calling 1-866-758-5966 or emailing customerservice@shiseidousa.com. A Beauty Advisor can assist you between the hours of

  • Monday - Saturday 9 AM to 11 PM EST
  • Sundays closed

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

 

FSA/HSA FAQs

  1. What are Flexible Spending Accounts (FSAs)?
  2. What are Health Savings Accounts (HSAs)?
  3. What items are eligible for FSA and HSA reimbursement?
  4. How do I pay with my HSA or FSA card?
  5. Do you need a prescription to purchase products with your FSA/HSA dollars?
  6. What happens if a return an FSA/HSA eligible item?
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1. What are Flexible Spending Accounts (FSAs)?
FSAs are health benefits offered by some employers in the United States that allow an employee to set aside pretax dollars from their paycheck into a special account that is to be used to pay for eligible health related expenses.

Most FSA dollars are “Use It or Lose It” which means that you have until the end of your benefits period to spend all of your FSA dollars or they are forfeited. Always check the specifics of your plan, because some FSA plans allow a grace period through the beginning of the new year for you to spend your FSA dollars and others allow a portion of your FSA contributions to roll over into the next year.

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2. What are Health Savings Accounts (HSAs)?
HSAs are health benefits offered by some employers in the United States that allow an employee to set aside pretax dollars from their paycheck into a special account that is to be used to pay for eligible health related expenses.

HSAs are tied to specific high deductible insurance plans, and they dollars do not expire at the end of the benefit period.

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3. What items are eligible for FSA and HSA reimbursement?
A wide variety of over-the-counter healthcare products and treatments are eligible for FSA and HSA spending. Including: Sunscreens, foundations, and day creams with broad spectrum SPF 15+.

Additional products are available for FSA and HSA reimbursement, but they require a letter of medical necessity from your doctor- so always check with your benefits administrator for guidance on eligibility of products.

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4. How do I pay with my HSA or FSA card?
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual.

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5. Do you need a prescription to purchase products with your FSA/HSA dollars?
At this time, you do not need a prescription to purchase the products we have tagged as FSA/HSA eligible. Some benefits plans require a letter of medical necessity for specific skincare products, so please confirm with your benefits provider that your purchase meets their requirements or have the proper documentation.

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6. What happens if a return an FSA/HSA eligible item?
If you have filed for reimbursement for a purchase of an FSA/HSA eligible product, you will need to partner with your benefits provider to determine if there are any special actions needed should you return that product.

DISCLAIMER: Keep in mind that the list of approved FSA and HSA items is maintained by the IRS and may change at any time.

This information is provided as an educational resource only. The content is from other public sources and is reproduced here for the convenience of consumers. Shiseido does not guarantee accuracy of this information.

If you have questions or concerns about FSA or HSA qualified expenses, ask your plan administrator for more information.

Contact Information for Customer Service:

To place your order with us or if you require additional assistance, please contact Customer Service by calling 1-866-758-5966 or emailing customerservice@shiseidousa.com. A Beauty Advisor can assist you between the hours of

  • Monday - Saturday 9 AM to 11 PM EST
  • Sundays closed

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.