Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


Monday - Saturday 9 AM to 11 PM EST
Sundays closed.


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Checkout

Credit and Debit Cards

We currently accept Visa and MasterCard credit and debit cards, and Discover, American Express credit cards. You can store multiple credit cards to use for your online purchase on Shiseido.com. During this step in the checkout process, you can add, edit, or delete your information. Select one credit or debit card for the payment of your order.

When your credit or debit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.

Your billing information must be exactly as it appears on your financial statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.

Contact your financial institution if you need the exact billing address associated with your credit or debit card.

For your security, Shiseido will require you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on certain orders for Visa, MasterCard, American Express, and Discover cards.

eGift Cards

Shiseido eGift cards are virtual cards with a 16-digit card number and a 4-digit PIN.

You can pay for your U.S. online order with a Shiseido eGift card. Any unused balance will remain on the card and can be used toward a future Shiseido.com purchase.

If using an eGift card to pay for your Shiseido.com order, please retain the Shiseido eGift card until the order has been received. If the order total changes due to cancellations, the balance will be reinstated on your Shiseido eGift card.

PayPal

PayPal is an alternate method for purchasing your order on Shiseido.com. It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.

Afterpay

Afterpay is an alternate payment method that allows you to split your purchase into 4 interest-free payments. You will be charged for your first of four payments when your order is shipped, and your credit and debit card will be automatically charged every two weeks. For more information, please click here.

Apple Pay

Apple Pay is an alternate method for purchasing your order on Shiseido.com, during mobile check out. Apple Pay provides a secure and quick check out transaction.

Checks & Money Orders

Shiseido.com does not accept personal checks or money orders as a form of payment for online orders.

Fraud Protection

All payment forms are subject to verification and review by Shiseido. Shiseido reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.

Phone Order

If you wish to place your Shiseido.com order by phone instead of shopping online, please call us at 1-866-758-5966. A Beauty Advisor can assist you between the hours of Monday - Saturday 9 AM to 11 PM EST. Sundays closed.

Please note, our Customer Service Center is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

Maximum Purchase Policy

We regret that we must limit orders to no more than 6 units for any item with a maximum purchase of $2000 per customer.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


Monday - Saturday 9 AM to 11 PM EST
Sundays closed.


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.