Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 11PM ET Monday - Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Shipping Policy

To be mindful of our teams’ well-being during this unprecedented time we have adjusted our operations. Your order may incur a longer processing and/or shipping time. Thank you for your patience.

Holiday Shipping Deadlines

Due to the large volume of holiday orders, orders placed from 11/25 through 12/6 may incur longer processing times.

Please keep in mind we are unable to guarantee delivery due to increased carrier volume and delays this year. We recommend ordering early. Please order by 1pm on the dates below, and we’ll do our very best to deliver by December 24:

  • December 3, 2020: Standard shipping to a Military or Diplomatic address
  • December 9, 2020: Standard shipping to Alaska or United States Territories
  • December 15, 2020: Standard shipping to HI and within the Continental United States
  • December 21, 2020: 2nd Day shipping
  • December 22, 2020: Overnight shipping

All packages are shipped via FedEx, FedEx Smartpost or USPS and a signature is not required upon delivery. Your billing and shipping address must be in the United States and its Territories.

Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.

Please keep the following in mind:

  • We do not ship to P.O. Boxes
  • We do not ship to Freight Forwarders
  • We are unable to ship to multiple addresses in one order


Order Processing And Delivery Timelines

Orders are processed within 24-48 hours, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends. Please note, observed US holidays include: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

Packages shipping to United States Territories and all Military and Diplomatic addresses (may take up to 21 days) must be shipped via our Standard Shipping method.


Shipping Methods And Costs

  • Standard Shipping (3-6 business days): FREE
  • 2nd Day Shipping (2-3 business days): $14.95
  • Overnight Shipping (1-2 business days): $19.95

Some shipping methods may be unavailable in checkout due to shipping restrictions on the items in your bag or your selected shipping address.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 11PM ET Monday - Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.