Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


Monday - Saturday 9 AM to 11 PM EST
Sundays closed.


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Shipping Policy

All packages are shipped via FedEx, or USPS and a signature is not required upon delivery. Your billing and shipping address must be within the United States and its Territories. Currently, we are unable to ship to any international locations outside of the United States.

Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.

Please keep the following in mind:

  • We do not ship to P.O. Boxes
  • We do not ship to Freight Forwarders
  • We are unable to ship to multiple addresses in one order

Packages shipping to Hawaii, Alaska, United States Territories, and all Military and Diplomatic addresses (may take up to 21 days) and must be shipped via FedEx Ground Economy or USPS.

Certain items, including aerosols and alcohol-based products are restricted from air-transport due to U.S. Department of Transportation regulations and must be shipped by ground shipping only and will potentially take additional time to arrive. Please reference your post-purchase notifications for estimated delivery.

Shipping Methods And Costs

We currently offer complimentary FedEx Ground Economy and USPS Priority shipping on all orders. We also offer 2-Day and Overnight services at the below rates:

Shipping Methods Shipping Cost
FedEx 2-Day (2 Business Days) $14.95
ShopRunner (2 Business Days) Free for all orders over $25
FedEx Overnight (1 Business Day) $19.95

Some shipping methods may be unavailable during checkout due to restrictions on the items in your bag or your selected shipping address.

*Retail Delivery Fee in Colorado

Colorado has updated their sales tax laws and ordinances to adopt the Retail Delivery Fee Code established by the Colorado Department of Revenue. As a remote seller, Shiseido will start collecting a fee of $0.27 on transactions with destination addresses within the state of Colorado. This will take effect beginning July 1, 2022. Please visit the Colorado Department of Revenue for more information. Please note that should you make a return on your order, this fee is non-refundable.

Holiday Shipping Deadlines

To receive your gift by December 24th, we ask that you follow our Holiday shipping schedule:

Shipping Method Order By
FedEx Ground Economy Thursday 12/8 1:00 PM EST
ShopRunner Wednesday 12/21 1:00 PM EST
FedEx 2-Day Wednesday 12/21 1:00 PM EST
FedEx Overnight Thursday 12/22 1:00 PM EST
Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


Monday - Saturday 9 AM to 11 PM EST
Sundays closed.


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.