Contact Customer Service
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Have a question? We’re here to help! Our friendly and knowledgeable Beauty Advisors want to make sure you have the best experience possible. Reach us via phone, email, and chat from Monday - Saturday: 9AM - 11PM ET. Please also refer to our FAQs page for immediate answers to commonly asked questions.
EMAIL US:
customerservice@shiseidousa.com
CHAT WITH US:
CALL US:
To be mindful of our teams’ well-being during this unprecedented time we have adjusted our operations. Your order may incur a longer processing and/or shipping time.
Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.
Thank you for your interest in Shiseido.
Our Customer Support will respond to your inquiry shortly.
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Enjoy Everyday OffersFree Samples with your purchase ![]() |
Enjoy Everyday Offers
Free Samples with your purchase
and Free Shipping with your
$25 purchase.


Need Help?
You may reach Shiseido.com Customer Service by:
1-866-758-5966
customerservice@shiseidousa.com
9AM - 11PM ET Monday - Saturday
Please note Customer Service is closed or may have abbreviated hours for the following US holidays:
New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
and New Year’s Eve.