Contact Customer Service

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Have a question?

We’re here to help! Our friendly and knowledgeable Beauty Advisors want to make sure you have the best experience possible. Reach us via phone, email, and chat from

• Monday - Friday - 9:00 AM to 9:00 PM EST.
• Saturdays - 9:00 AM to 6:00 PM EST.
• Sundays closed.

Please also refer to our FAQs page for immediate answers to commonly asked questions.

EMAIL US:

customerservice@shiseidousa.com

CHAT WITH US:

Chat Now

CALL US:

1 (866) 758-5966

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.