Contact Customer Service

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Have a question?

We’re here to help! Our friendly and knowledgeable Beauty Advisors want to make sure you have the best experience possible. Reach us via phone, email, and chat from Monday - Saturday 9 AM to 11 PM EST. Sundays closed. Please also refer to our FAQs page for immediate answers to commonly asked questions.

EMAIL US:

customerservice@shiseidousa.com

CHAT WITH US:

Chat Now

CALL US:

1 (866) 758-5966

To be mindful of our teams’ well-being during this unprecedented time we have adjusted our operations. Your order may incur a longer processing and/or shipping time.

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.