Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 11PM ET Monday - Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Return Policy

We are committed to providing quality products to our customers. If you receive products from shiseido.com that do not meet your expectations, simply return the gently-used products with the receipt within 30 days of purchase. Please notate on the front side of your receipt the reason for your return and send the product(s) back to us using the prepaid label included in your package. Empty containers will not be accepted for refund. Processing time for returns takes up to 10 business days from the date the return is received. Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping and handling charges are not included in refunds.

Items purchased on shiseido.com cannot be returned or exchanged at retailers that sell Shiseido Cosmetics.

You can return your purchase made on shiseido.com to the address below.

Shiseido.com Returns
700 Commerce Parkway West
Greenwood, IN 46143

For additional information, please contact us at 1-866-758-5966

PLEASE NOTE: Only items purchased on shiseido.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 11PM ET Monday - Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.