Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


Monday - Saturday 9 AM to 11 PM EST
Sundays closed.


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Return Policy

We are committed to providing quality products to our customers. If you receive product(s) that do not meet your expectations, return the gently used product(s) within 30 days of receipt. Currently, we are unable to offer exchanges. Items purchased on Shiseido.com cannot be returned or exchanged at retailers that sell Shiseido.

When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded, and empty containers will not be accepted for refund.

Please notate the front side of your packing slip with the reason for your return and send the product(s) back to us using the prepaid label included in your package. You may drop off your return package at any USPS access point or FedEx location, including local post offices, postal collection boxes, mailboxes, mail carriers, FedEx Offices, FedEx Authorized ShipCenter®, and FedEx World Service Center® locations. You may track your return package by clicking here and using the tracking number on the prepaid return label.

Once your return package has arrived, please allow up to 10 business days for your return to be processed. Refunds will be issued to the original form of payment for the amount of the item(s) plus sales tax. All eGift card refunds will be processed to a new eGift card that will be emailed to the customer’s original email. Shipping and handling charges are not included in refunds. You will receive a return confirmation email once your refund has been processed.

PLEASE NOTE: Only item(s) purchased on Shiseido.com will be accepted for a return. If your item(s) were purchased at an authorized retailer, please get in touch with the retailer to arrange a return or exchange.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


Monday - Saturday 9 AM to 11 PM EST
Sundays closed.


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.