Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 9PM ET Monday - Friday
9AM - 6PM ET Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

eGift Cards

eGift Cards are only available for purchase and use within the United States.

Shiseido eGift Cards may be purchased online in the following denominations - $25, $50, $75, $100, $150, $200, $300, $400 and $500. eGift Cards purchases are limited to $1,000 per order or no more than 4 eGift Cards per order. You can use a credit card or debit card to purchase an eGift Card online. eGift Card will be sent to a recipient email address within 2-4 hours after purchase. A separate email will follow with the PIN numbers. Both are required to redeem eGift Card credit.

Please note, when a return is processed on an order with split payments, all credits will first be processed onto a new eGift Card not the credit card used.

Please note, any eGift Card purchase is exempt from tax. eGift Card values are excluded from order total thresholds required to receive, complementary shipping and promotional gift with purchase.

eGift Cards may be used for making purchases (other than eGift Cards) on Shiseido.com. They are not redeemable at other retailers. eGift Cards do not expire nor have fees. eGift Cards may be used for multiple transactions up to the value on the eGift Card. eGift Cards are not reloadable. eGift Cards are not refundable or redeemable for cash and cannot be replaced if lost or stolen, except as required by law or policy. Purchases made with an eGift card as the payment method will be refunded to a new eGift card. The new eGift card number and PIN will be sent to the recipient by email. To find out the balance on your eGift card, please click here.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 9PM ET Monday - Friday
9AM - 6PM ET Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.