Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 11PM ET Monday - Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

AUTO-REPLENISHMENT FAQs

  1. What is Auto-Replenishment?
  2. What is the advantage to Auto-Replenishment?
  3. How will I know about my upcoming Auto-Replenishment order?
  4. Can I edit, cancel or change the frequency of my upcoming Auto-Replenishment cycle?
  5. Who do I contact if I experience issues placing or managing my Auto-Replenishment order(s)?
  6. Is Auto-Replenishment available on all products?
  7. Will I be charged for shipping on my Auto-Replenishment order?
  8. What forms of payment can be used for my Auto-Replenishment order?
  9. Can I change my method of payment for my Auto-Replenishment cycle?
  10. Can I edit the shipping address for an upcoming Auto-Replenishment order?
Back to Top

1. What is Auto-Replenishment?
Auto-Replenishment is a service where you can set up automatic shipments of select Shiseido products at your preferred frequency with 10% off and free shipping.

Back to Top

2. What is the advantage to Auto-Replenishment?
With Auto-Replenishment, you’ll never be without your favorite Shiseido products. You’ll also receive 10% off and complimentary shipping on all Auto-Replenishment orders.

Back to Top

3. How will I know about my upcoming Auto-Replenishment order?
You will receive an email confirming your upcoming Auto-Replenishment Order. You can update the frequency or cancel an upcoming order from your reminder email.

Back to Top

4. Can I edit, cancel or change the frequency of my upcoming Auto-Replenishment cycle?
Yes. To manage your Auto-Replenishment order(s) at any time, sign into your account and go to the Replenishment tab in My Account. You can cancel or edit the quantity and frequency of your Auto-Replenishment cycle up to 24 hours before your next order. Your next scheduled replenishment order date will display in this section as well.

Back to Top

5. Who do I contact if I experience issues placing or managing my Auto-Replenishment order(s)?
You can manage your account by signing in and going to the Replenishment tab in My Account or by contacting Shiseido Customer Care team at customerservice@shiseidousa.com

Back to Top

6. Is Auto-Replenishment available on all products?
We offer Auto-Replenishment on select products. You can see if an item is available for Auto-Replenishment on its product page.

Back to Top

7. Will I be charged for shipping on my Auto-Replenishment order?
All Auto-Replenishment orders include complimentary standard delivery. If you want to receive an order with priority shipping, we recommend placing a separate order.

Back to Top

8. What forms of payment can be used for my Auto-Replenishment order?
You can pay with any valid credit card. Please note, PayPal and Afterpay are not acceptable forms of payment on replenishment orders. If you would like to place a replenishment order, please submit a valid credit card.

Back to Top

9. Can I change my method of payment for my Auto-Replenishment cycle?
You can change your form of payment for an upcoming Auto-Replenishment order from within My Account. You can add or delete your valid credit card information here as well.

Back to Top

10. Can I edit the shipping address for an upcoming Auto-Replenishment order?
Replenishment orders are shipped to the default billing and shipping addresses. You can edit this information at any time by logging into My Account.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 11PM ET Monday - Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.