Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 12AM EST Monday – Sunday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays:

New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Afterpay FAQs

  1. What is Afterpay?
  2. How do I use Afterpay?
  3. Where can I use Afterpay?
  4. Can I use Afterpay if I’m a Canadian customer?
  5. How does the Afterpay payment schedule work?
  6. What if I can’t pay an Afterpay installment?
  7. When will my items be delivered if I use Afterpay?
  8. Is there a limit to how much I can spend on a single Afterpay transaction?
  9. What products are not eligible for Afterpay?
  10. How do I return an item purchased with Afterpay?
  11. Where can I find out more about Afterpay?
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1. What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in 4 equal payments made every 2 weeks without any interest.

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2. How do I use Afterpay?
Just shop shiseido.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or MasterCard ONLY). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order — it’s that easy! Please note: Gift card payment is not combinable with this service.

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3. Where can I use Afterpay?
Afterpay can only be used on purchases made on Shiseido.com.

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4. Can I use Afterpay if I’m a Canadian customer?
No, this service is only available for customers who live and reside in the US.

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5. How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment at the time of purchase. The remaining 3 payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

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6. What if I can’t pay an Afterpay installment?
If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Afterpay Payment Purchase Agreement here.

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7. When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping timeframes like any order from Shiseido.com. Free standard shipping is available for orders over $25. Please visit our Shipping Policy for more information.

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8. Is there a limit to how much I can spend on a single Afterpay transaction?
Yes, your bag value must be between $35 and $1,000 to use Afterpay on Shiseido.com.

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9. What products are not eligible for Afterpay?
Gift cards cannot be purchased using Afterpay and Auto Delivery subscriptions will not be eligible for Afterpay.

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10. How do I return an item purchased with Afterpay?
Any order paid for with Afterpay can be returned within our 30-day Return Policy. Please view our Return Policy for more information.

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11. Where can I find out more about Afterpay?
Please visit the Afterpay website here for a comprehensive list of FAQs. You can check out Afterpay’s Privacy Policy here. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 12AM EST Monday – Sunday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays:

New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.