Changing or Canceling Orders
If you would like to cancel your Shiseido.com order, please contact us as soon as possible by phone at 1-866-758-5966. We will try our best to accommodate your request but cannot guarantee cancellation. Once an order has been sent to the warehouse for processing, it may not be changed or cancelled. For more information on returns, please visit our Returns Policy.
Contact Information for Customer Service:
To place your order with us or if you require additional assistance, please contact Customer Service by calling 1-866-758-5966 or emailing customerservice@shiseidousa.com. A Beauty Advisors can assist you between the hours of
- Monday - Friday - 9:00 AM - 9:00 PM EST
- Saturdays - 9:00 AM - 6:00 PM EST
- Sundays - Closed
Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.