Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


8AM - 8PM ET Monday - Friday, 9AM - 9PM ET Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays:

New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Frequently Asked Questions

  1. How do I obtain product samples?
  2. Does Shiseido have a rewards program?
  3. Do you test on animals?
  4. How do I check the status of my order?
  5. What happens if a product in my order is out of stock?
  6. Where can I find information about your ingredients?
  7. Can I use this product while pregnant/breastfeeding?
  8. Do your products contain gluten?
  9. Do your products contain soy?
  10. Do your products contain lead?
  11. Do your products contain nickel?
  12. What is the expiration date for opened/unopened product?
  13. Do you ship outside of the United States?
  14. What is your corporate position on sustainability?
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1. How do I obtain product samples?
We offer free samples with every order. If there are specific products that you would like to try please contact our Customer Service team and provide the product name and your mailing address. We will do our best to accommodate any sample requests, but we cannot guarantee availability.

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2. Does Shiseido have a rewards program?
Shiseido does not currently have a loyalty program.

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3. Do you test on animals?
Shiseido ended animal testing for cosmetic products and quasi-drugs for the development in and after April 2013 by establishing internal safety regulations based on alternative methods.

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4. How do I check the status of my order?
In order to check the status of your order or to track your order shipment, please go to My Account and log in with your username and password. Or simply check your order by visiting our Check Your Order Page.

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5. What happens if a product in my order is out of stock?
From time to time, our website may contain inaccuracies that relate to availability. These occasions can cause an item or order to be backordered or cancelled. We will ship the item or order as soon as it is available, and you will receive an email letting you know if any items have been cancelled. If your full order has been cancelled, the pre-authorization will automatically drop from your payment method.

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6. Where can I find information about your ingredients?
You can find the full list of ingredients for each Shiseido product on its respective product page on Shiseido.com

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7. Can I use this product while pregnant/breastfeeding?
Please be assured that you may use our products safely under normal condition of use throughout your pregnancy and breastfeeding. If you have any particular concerns, please consult with your physician.

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8. Do your products contain gluten?
There is no gluten or gluten-derived ingredients in Shiseido skincare or makeup products. However, due to the range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are entirely free from any traces of gluten. If you have allergies or specific personal concerns about gluten, we would suggest that you consult your physician before using products that may contain the ingredient.

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9. Do your products contain soy?
Due to the range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are entirely free from any traces of soy. If you have allergies or specific personal concerns about soy, we would suggest that you consult your physician before using products that may contain the ingredient.

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10. Do your products contain lead?
None of Shiseido’s products contain lead.

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11. Do your products contain nickel?
Nickel is used as a thin coating on the Shiseido Eyelash Curler. Shiseido is committed to using top quality ingredients with the highest level of purity, and all of our formulations undergo rigorous testing before being added to our products. If you have allergies or specific concerns about Nickel, we would suggest that you consult your physician before using products that may contain Nickel.

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12. What is the expiration date for opened/unopened product?
Unopened products typically last for around 3 years if they have been stored in cool dry conditions, though this may vary on a product by product basis. Products which have been opened are best if used within a certain time frame depending on the product. Please look for the period after opening symbol on each product. For more information please feel free to contact Customer Service.

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13. Do you ship outside of the United States?
We are unable to ship to international locations at this time.

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14. What is your corporate position on sustainability?
Protecting the environment is an important priority for Shiseido, and the company is committed to conducting its business activities in an eco-friendly and environmentally conscious manner. In 1992, Shiseido adopted the Shiseido Eco Policy, a set of guidelines detailing how environmental considerations should weigh on management decisions. To learn more about Shiseido’s efforts in protecting the environment, please follow the link provided https://www.shiseidogroup.com/sustainability/env/policy/.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


8AM - 8PM ET Monday - Friday, 9AM - 9PM ET Saturday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays:

New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.