Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 12AM EST Monday – Sunday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays:

New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Gift Wrapping Service

We are happy to offer complimentary gift wrap to any Shiseido.com purchase. To order a gift box and enter your personalized message, simply select "This is a gift" at the bottom of the shopping bag. You will then be able to enter a personalized message, of 100 characters or less, to be printed on a Shiseido card. Personalized gift messages will only be sent with gift wrapped items, we cannot send gift messages without Gift Wrap selected. Please note: multiple items within the order will be presented in one gift package.

Selecting gift wrap to your replenishment order will only apply to your initial order. The automatic replenishment orders to follow will not be gift wrapped.

Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 12AM EST Monday – Sunday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays:

New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.