Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 12AM EST Monday – Sunday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays:

New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

Shipping Methods

We offer the following shipping methods:

Standard Shipping - $5.95 (Transit Time: 3-7 Business Days)

2nd Day Shipping - $11.95 (Transit Time: 2 Business Days)

Overnight Shipping - $15.95 (Transit Time: 1 Business Day)


  • Orders are processed within 24-48 hours, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00pm EST, Monday through Friday, excluding holidays and weekends.

  • Some shipping methods may not be applicable to your shipping area.

  • At this time, we can only accept orders that are billed and shipped to locations in the United States of America (including APO/FPO and U.S. Territories). Shipping to military addresses may take up to 21 business days.

  • We do not ship to P.O. Boxes and cannot ship to multiple addresses in one order.


Need Help?

You may reach Shiseido.com Customer Service by:


1-866-758-5966


customerservice@shiseidousa.com


9AM - 12AM EST Monday – Sunday


Please note Customer Service is closed or may have abbreviated hours for the following US holidays:

New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.