Contact Customer Service
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Have a question?
We're here to help! Our friendly and knowledgeable Beauty Advisors want to make sure you have the best experience possible. Reach us via email, chat, phone or SMS from
- Monday - Friday 9:00 AM - 9:00 PM EST
- Saturday - 9:00 AM - 6:00 PM EST
- Sunday - Closed
Please also refer to our FAQs page for immediate answers to commonly asked questions.
EMAIL US:
customerservice@shiseidousa.com
CHAT WITH US:
CALL US:
TEXT US:
Text “HELLO” to +1-(702)-602-5345 to engage with our virtual assistant via SMS
By texting HELLO to +1-(702)-602-5345 you consent to receive Shiseido SMS Notifications. Message frequency varies. Message and data rates may apply. You can text HELP for support or more information, and STOP to unsubscribe at any time. Your phone number will not be shared with third parties for marketing or promotional purposes. Terms & Conditions and Privacy Policy can be found at the Shiseido website.
Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.
Contact Information for Customer Service:
To place your order with us or if you require additional assistance, please contact Customer Service by calling 1-866-758-5966 or emailing customerservice@shiseidousa.com. A Beauty Advisor can assist you between the hours of
- Monday - Friday 9:00 AM - 9:00 PM EST
- Saturday - 9:00 AM - 6:00 PM EST
- Sunday - Closed
Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.
