Contact Information for Customer Service:

To place your order with us or if you require additional assistance, please contact Customer Service by calling 1-866-758-5966 or emailing customerservice@shiseidousa.com. A Beauty Advisor can assist you between the hours of

  • Monday - Friday 9:00 AM - 9:00 PM EST
  • Saturday - 9:00 AM - 6:00 PM EST
  • Sunday - Closed

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

 

Micro-Click Concentrate FAQs

  1. Can I use this product every day?
  2. Can I layer this product with another serum?
  3. Can I click repeatedly on the same area?
  4. What happens if I click more than 50 times?
  5. What should I do with the remaining serum?
  6. Can I use this product on my forehead?
  7. Can I use this product on my under-eye bags?
  8. Can I use this product on my lips?
  9. Is this product suitable for acne-prone skin?
  10. I see redness on my skin after use. How long will it take to go away?
  11. What if my skin has holes after application? How long will it take for them to go away?
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1. Can I use this product every day?
Yes, but because the treatment is highly efficacious, it is recommended to use once every two days.

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2. Can I layer this product with another serum?
Yes. If using with a brightening serum, use Micro-Click Concentrate after. If using with other types of serums, use Micro-Click Concentrate before. Since most brightening serums contain water-soluble active ingredients, the common order of use is immediately after cleansing and softening so that the penetration of ingredients will not be disturbed by heavier formulas.

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3. Can I click repeatedly on the same area?
Repeated use on the same area is not recommended. Change the area little by little.

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4. What happens if I click more than 50 times?
The applicator is designed to wear out after 50 clicks. If you exceed 50 clicks, the micro-points may wear out or weaken, making it less effective.

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5. What should I do with the remaining serum?
Apply it with your hands, just like a regular serum.

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6. Can I use this product on my forehead?
We do not recommend using it on the forehead as the effect has not been verified, but you can use it if you wish.

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7. Can I use this product on my under-eye bags?
No, it cannot be used on the eye bags (eye area without orbital bone).

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8. Can I use this product on my lips?
No, please refrain from using on mucous membrane areas, including the lips.

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9. Is this product suitable for acne-prone skin?
Yes, but avoid areas of inflamed acne.

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10. I see redness on my skin after use. How long will it take to go away?
The redness of the skin will disappear in about 10 minutes. If it does not disappear for a long time, stop using and consult a dermatologist.

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11. What if my skin has holes after application? How long will it take for them to go away?
Barrier Fill Complex features moisture-attracting ingredients like Glycerin, to help quickly repair tiny surface disruptions in about 20 minutes. It supports the skin’s natural delivery of nourishing lipids, helping to strengthen and replenish the skin’s protective barrier.

Contact Information for Customer Service:

To place your order with us or if you require additional assistance, please contact Customer Service by calling 1-866-758-5966 or emailing customerservice@shiseidousa.com. A Beauty Advisor can assist you between the hours of

  • Monday - Friday 9:00 AM - 9:00 PM EST
  • Saturday - 9:00 AM - 6:00 PM EST
  • Sunday - Closed

Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.